Customer Service Representative - Indianapolis, IN

Job ID:  480429

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Summary

Under the supervision of the VP of Sales, this position responds to customer’s inquiries regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adheres to the organization’s policies. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Primary Responsibilities

• Responsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied
• Responsible for keeping customer records, process customer accounts and file all necessary documents utilizing the Sales Force database
• Responsible for overseeing inventory & purchasing of resale items. 
• Partnering with the Outside Sales Representative regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
• Coordinate mailings of literature and samples
• Manage all aspects of the customer order fulfillment process from order entry through delivery.  This includes but not limited to: Communicate & coordinate delivery schedules with Dispatch, and collaborate with customers to ensure that all facets of the order fulfillment process, from negotiation and material inventory fulfilling, is being communicated in a timely manner
• Troubleshoot and resolve issues by taking appropriate action to ensure customer satisfaction, which would include price, service, and delivery adjustments to retain and achieve overall business goals with the customer
• Stay current and up to date on customer market trends, and new product(s)
• Know all product availability, use, benefits, and pricing structure
• Refer to product catalogs and specification guides to determine related product uses and applications
• Utilize corporate resources as required to nurture new accounts and retain existing accounts
• Enter orders into Sales Force for inventory record keeping and re-ordering systems.
• Confirms all technical information with the customer and enters the orders into the system, when required
• Maintains complete knowledge of and complies with company and department policies procedures and standards

Qualifications
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
 

Requirements / Education / Experience
 

• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Skilled in Microsoft Word, Excel and Outlook
• Previous sales experience; Knowledge of concrete masonry is a plus
• Positive attitude and desire to work with a great team in a fast-paced environment
• Basic math skills
• Good organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi task

Physical Environment

• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a computer
• Bending and some lifting
• Extensive writing, phone and radio use
• Tasks can be very repetitive
• Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
• Ability to provide assistance to others in moving heavier or bulkier objects
• Have good depth perception and color discrimination

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.