Customer Service Representative

Job ID:  507845

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.    

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into the system for billing and delivery
• Retrieve needed information for the credit department
• Issue credits or debits accurately when applicable
• Answer incoming calls and running reports
• Print and distribute e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High school diploma /equivalent or comparable in related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office / Teams 
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.