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Scheduler, Kitchener, ON

Kitchener, ON, CA

Dufferin Concrete - a division of CRH Canada

Job ID:  153055 

Work Type:  Full Time Permanent 

 

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.


We are building a world- class team. Make your mark!


You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

 

Reporting to the Distribution Manager and is responsible for organizing, analyzing and overseeing the operation of the hour-to-hour management of shippers, drivers, batchers. Responsibilities also include ensuring that a high level of customer service is maintained within the budgeted delivery cost, utilization and efficiency to meet strategic business objectives.

The successful individual will provide both a strategic and hands on approach to:

  • Promoting a safe work environment; documenting and reporting all related issues as per CRH Canada policies; As first contact you will be coordinating all emergency situations with management, human resources and field staff;

 

  • Understand and operate in accordance with company programs, policies and legislative requirements to ensure that environmental standards and performance objective targets are met.

 

  • Dispatching of trucks by organizing, analyzing and overseeing the assigned work load in order to provide a high level of customer service while achieving all budgetary targets;

 

  • Improve efficiency by analyzing KPI’s and developing strategies and recommendations for improvements.

 

  • Improve customer service by evaluating all information at hand to determine what type of actions are necessary to satisfy the delivery needs of the customer; uses tools as Command dispatching software, GPS, Motorola Voip, Voiceprint call recorder and Excel; Work closely with Customer Service Representatives, Field Representatives and Sales staff to address all customer service related concerns.

 

  • Supervising of hourly employees by assigning employee shifts; maintaining accurate attendance records; documenting all performance related incidents and coach for better performance when required;

 

 

Educational Criteria

  • High School diploma and/or related construction field experience

 

Position Dimensions (i.e., communication skills, planning, teamwork, technical knowledge, leadership, initiative)

  • Efficiently handles high volume of calls, answers and directs inquiries.
  • Ability to multi-task. Prioritizes and performs a variety of concurrent tasks with minimal direction.
  • Sound knowledge of OH&S policies, procedures and regulations.
  • Familiarity with equipment, technology and processes related to the ready-mix concrete industry.
  • Ability to supervise hourly employees.
  • Must be flexible to work various shifts and weekends.
  • Strong geographical knowledge of Toronto region and surrounding areas.

 

 

 

 

Visit our website for more information: http://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Date Posted:  Jun 25, 2019


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