Customer Service Representative - Lakeland, FL

Job ID:  495943

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

Job Summary
 

As an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment.

Essential Duties and Responsibilities
 

• This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues
• Take sales orders from sales representatives and customers, enter orders into the system for billing and delivery
• Assist customers with product questions, quotes, ordering, order tracking, complaints and problems
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Run credit card approvals and check approvals, retrieve needed information for the credit department
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times
• Document customer interactions and transactions
• Data entry of fax, email and phone orders for production
• Answer telephone promptly and transfer callers to appropriate departments
• Provide assistance to all co-workers when needed

Requirements / Education / Experience
 

• Must be able to multi-task with high attention to detail
• Strong data entry ability with focus on detail and accuracy
• Excellent communication skills, both verbal and written
• Excellent phone skills with the ability to listen attentively to customer needs and concerns
• Organized, self-starter with the ability to prioritized workload in a fast-paced office environment
• Ability to work in a team environment
• Must have computer experience and able to enter data
• High School diploma or GED or equivalent in related experience 
• Basic math, organizational, and problem-solving skills
• Verbal and written communication skills 
• Skilled in Microsoft Office suite
• Bilingual in Spanish a plus

Preferences
 

• Ability to think independently while successfully functioning in a team environment, with a proven track record of contributing toward team goals

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.