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Entrance Systems and Interior Partitions: Spec I

Los Angeles, CA, US, 90013

Oldcastle BuildingEnvelope
CR Laurence


Job ID:  [[452799]]

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


About the Position:


The Product Group Sales Specialist I (PGSS-I) provides exceptional customer experience to all C.R. Laurence customers. Through the detailed understanding of all C.R.L products the PGSS-I offers solutions and facilitates a unique and customized experience to all internal and external customers. In addition, resolves product and service problems, processes order and serves as an ambassador (customer advocate) between customers and the company. PGSS-I helps fulfill our brand promise through the service experience.


Essential Duties and Responsibilities


  • Greet customers in a courteous, friendly, and professional manner via all avenues of communication (phone primary and email secondary)
  • Provide consistent exceptional customer experiences, every customer, every time
  • Maintain broad knowledge of clients, products and services of the organization
  • Document customer interactions and transactions in ERP consistently
  • Listen attentively to customer needs and concerns; demonstrate empathy and serve as an advocate for the customer
  • Accurately process and enter phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
  • Maintain good communication channels with production and specialists to meet customer deadlines
  • Meet our customer needs by following through on our promises
  • Communicate and identify customer expectations to determine expected delivery date and time.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Assist Specialist II with expediting orders and communications to our customers as needed
  • Address the customer’s need (s), ideally on first contact. See a need, fill a need.
  • Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.
  • Regular and consistent attendance safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
  • Partner and help all co-workers when needed
  • Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.
  • Effectively provide customer feedback to Team Leader
  • Other duties as assigned


Skills, Knowledge and Ability Requirements


To be considered for the Specialist I position, the following conditions must be met:


  • Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communication skills
  • Computer experience a must and typing of numbers with accuracy
  • Decision making ability – able to action
  • Exceptional interpersonal skills
  • Demonstrate aptitude with troubleshooting experience
  • Spanish speaking, a plus


Effective navigation of CRL’s web site and business software to retrieve product and business transaction information


What CRL Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRL Americas


CRL Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRL Americas family. CRL Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRL company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRL family!


CRL Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link


C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.

Date Posted:  Sep 2, 2022

Nearest Major Market: Los Angeles

Job Segment: ERP, Technology