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Customer Service/Production Planner- EPCS067

Midway, TN, US, 37809

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  383301


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of value-added, glazing-focused, interior and exterior products and services. We design, engineer, test and manufacture solutions in engineered curtain wall, storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more.




Job Title:         Customer Service/Production Planner- EPCS067

Location:         Midway, TN

Reports to:       Scheduling/Customer Service Manager


Oldcastle BuildingEnvelope® is the leading supplier of architectural glass and aluminum glazing systems, including custom-engineered curtain wall, window wall, architectural windows, storefront, doors, and skylights to name a few. Our company is currently seeking a highly motivated Customer Service Production Planner for our Customer Service/ Production Scheduling group in Midway, TN



This position is responsible for the administration and maintenance of internal customer accounts.  Candidates must have exceptional communication and interpersonal skills to provide support to both the customers and production personnel.  Successful execution of this role requires clear and concise communication both written and oral, prioritization of tasks, attention to detail, and critical thinking while delivering the highest level of quality. The ideal candidate will be customer focused, a team player, and have a respectable understanding of Production/Capacity Planning.


Roles and Responsibilities:

  • Facilitate incoming communications through multiple paths while delivering capable solutions
  • Ability to apply listening skills and providing detailed responses regarding order completion
  • Intellectual curiosity towards improving processes within the department
  • Passion for developing a connection with internal and external customers
  • Rapid processing of incoming sales orders in conjunction with detailed review prior to deployment
  • Seek direction, improve the skills of your team and achieve swift self-development
  • Unwavering self-discipline
  • Receive and process orders from our facilities via purchase order or software service connect.
  • Review ERP/MRP sales orders for accuracy and schedule compliance for transfer into production software.
  • Perform order maintenance as needed – adds, deletes, or changes.
  • Provide comprehensive order status updates to customers regularly
  • Generate purchase orders for outside aluminum/paint requirements
  • Track and manage outside aluminum/paint orders with detailed acuity
  • Learn skills of other roles within the department allowing the ability to fulfill these requirements when called upon







  • Regular and predictable attendance with adherence to all safety policies and procedures.
  • 2 years previous Customer Service and/or Production Planning preferred.
  • Microsoft Excel, Word, and Outlook proficiency required.
  • Ability and pledge to professionalism at all times
  • Pledge to the mission of the business and inherent urge to do what’s right
  • University/college degree is preferred


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


CRH is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  May 8, 2022

Nearest Major Market: Knoxville

Job Segment: Outside Sales, ERP, Testing, Design Engineer, Sales, Technology, Engineering