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Customer Service Representative

Moorestown, NJ, US, 08057

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  354700


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


The Customer Service role in our Moorestown location isn’t just a job - it’s a career opportunity with a great company. 


This role is perfect for the individual who approaches their work in a professional manner and who loves to work within a dynamic team.  If that sounds like you, come join this industry leader!


Our Moorestown location is currently seeking a Customer Service Representative.  The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Position is Mon- Fri, 8am- 5pm.  The starting salary is $19.00/ hour.


Essential Duties and Responsibilities: 

  • Team player who works well with all levels in and outside of the organization.
  • Proficiency in MS Office applications, Word, Excel, E-mail.
  • Knowledge of basic math operations, Fractions and decimals.
  • Must be willing to work over time.
  • Skilled and accurate (55wpm) in data entry and with 10-key operation experience.
    Strong ability to follow-up, attention to detail and organization.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Answer purchase inquiries regarding pricing, delivery, lead time etc.
  • Respond to customer inquiries in a timely manner.
  • Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
  • Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome.
  • Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to: Order entry, verification of the order information, order validation, scan sketches, communicate with production team about lead times and planning capacity, monitor order progress per customer request, coordinate delivery time and site with dispatch.
  • Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member’s work.
  • May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment.
  • Demonstrate attention to detail, accuracy and thoroughness to minimize losses.
  • Able to work independently and efficiently to meet deadlines.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Education and/or Experience:

  • Minimum of one-year experience as a Customer Service Representative.
  • Associate Degree (A. A.) preferred.
  • Previous experience in the Architectural Glass Industry highly preferred.

Language Skills: 

  • Ability to read, analyze, and interpret general technical procedures.
  • Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the general public.

Mathematical Skills: 

  • Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry preferred. 



What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Jan 8, 2022

Nearest Major Market: Philadelphia

Job Segment: Outside Sales, Data Entry, Sales, Administrative