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Customer Service Representative / Project Coordinator - Newnan, GA

Newnan, GA, US, 30265

Oldcastle BuildingEnvelope

 

 
 

Job ID:  210140

 

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

 

Job Summary

Serve customers by providing product and service information, resolving product and service problems, and process orders. Service as an ambassador between the customer and the company.

 

Responsibilities

  • Maintain broad knowledge of clients, product and services of the organization.
  • Document customer interactions and transactions.
  • Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer.
  • Accurate processing and data entry of phone, fax and e-mail orders in accordance with cut off times and other time constraints that may exist.
  • Coordinate between sales and production to meet customer deadlines.
  • Maintain good communication channels with product and support staff.
  • Communicate with customers to determine expected delivery date and time.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
  • Travel with outside sales personnel as required promoting customer relations.
  • Assist sales staff with expediting orders and communicates with the production floor regarding orders.
  • Greet customers in a courteous, friendly and professional manner.
  • Participates in required internal educational sessions to enhance knowledge of product and job skills.
  • Small project coordination/management.
  • Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of your job.

 

Qualifications

  • High School Diploma
  • Good organization habits with a conscientious work attitude
  • Strong PC skills, excel is a must
  • Strong geometry and math skills.
  • Self-starter with the ability to handle multiple projects, phones, prioritize workload and work with minimal supervision.
  • Must be able to communicate effectively and conduct yourself professionally; excellent written, verbal and phone communication skills required.
  • Need to have good working knowledge of fabrication and installation in order to have good understanding of customer needs; must be detail oriented.
  • Working knowledge of customer door application.
  • Maintain good relationships with customers.
  • Several years of Customer Service experience.

 

 

Skills, Knowledge, and Ability Requirements

  • Ability to read, interpret and understand architectural drawings and specifications is a plus
  • Knowledge of aluminum glazing systems and their applications
  • Capable of working overtime, when required
  • Ability to sit for long periods, job is mostly sedentary, caution needs to be taken when lifting files, boxes, and opening file cabinet drawers.
  • To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
  • There are occasional visits to the plant floor in which case safety-related rules related to the plant must be followed.

 

What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle BuildingEnvelope is an E-Verify Employer.

Date Posted: 


Nearest Major Market: Newnan

Job Segment: Outside Sales, Fabrication, Project Manager, Data Entry, Sales, Manufacturing, Technology, Administrative