Concrete Customer Service Representative - Rochester, NY

Rochester, NY, US, 14625

The Dolomite Group


Job ID:  492218


The Dolomite Group, a CRH Company, was founded in 1920 as an aggregate mining business. Over 100 years later, Dolomite continues to be the preferred supplier of Construction Aggregates, Hot Mix Asphalt, and Ready Mix Concrete for customers throughout the Greater Rochester Region and Southern Tier. Our high-quality Products, Culture of safety, and the strong dedication of our employees have always been the key to our success. If you're looking for a challenging, stable, and rewarding career in a thriving industry, apply today! 


Job Description Summary

The Customer Service Representative works in a dynamic and fast-paced environment to fulfill the needs of customers throughout the Greater Rochester area. He or she answers the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Customer Service Manager.  This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to the following:

  • Take and process customer orders for ready-mixed concrete accurately and efficiently
  • Collaborate with QC, sales, and operations personnel to ensure effective delivery of concrete
  • Organize and send requested reports and/or order information to customers and/or internal personnel
  • Occasionally dispatch trucks to be loaded for delivery
  • Other duties as assigned


Compensation and Company Benefits:

  • $18.00-$20.00 an hour 
  • Annual increase potential 
  • Paid Time Off 
  • Medical/Dental/Vision/Prescription
  • $1,000 Referral Bonuses 
  • Short- & long-term disability coverage (company sponsored)
  • 401K with  Roth option & competative company match
  • Profit sharing
  • Paid Holidays 
  • Education Reimbursement Program 
  • Employee Assistance Program 
  • Company Paid Life Insurance 
  • Opportunities for Internal Mobility
  • Professional Development Opportunities 
  • Company Discounts on products, good, services, electronics, automotive, travel, & more 
  • Opportunities for community engagement


  • Candidate must be energetic and customer friendly with the ability to multi-task in a fast-paced environment
  • Strong computer skills including Microsoft Outlook, Word, & Excel
  • Phone skills including multi line systems
  • Demonstrate the ability to work independently, without direct supervision
  • Demonstrate good performance, safety and attendance
  • Demonstrate a willingness to work overtime
  • Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
  • Demonstrate the ability to comply with government regulations and engage in Dolomite’s safety culture


  • Ready-mix industry or call center experience preferred but will train the right person
  • High school graduate or equivalent


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Dolomite Products Co., Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Jan 30, 2024

Nearest Major Market: Rochester

Job Segment: Construction, Engineering