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Customer Service Representative

Rock HIll, SC, US, 29730

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  360783


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of value-added, glazing-focused, interior and exterior products and services. We design, engineer, test and manufacture solutions in engineered curtain wall, storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more.


Job Summary

Serve customers by providing product and service information, resolving product and service problems, and process orders.  Serve as an ambassador (customer advocate) between the customer and the company. 


Essential Duties and Responsibilities

•    Maintain broad knowledge of clients, products and services of the organization
•    Document customer interactions and transactions
•    Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
•    Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
•    Data entry of faxed, emailed, and phoned in orders for production
•    Coordinate between sales and production to meet customer deadlines
•    Maintain good communication channels with product and support staff
•    Communicate with  customers to determine expected delivery date and time.
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
•    Assist sales staff with expediting orders and communications with the production floor
•    Answer the telephone in 3 rings or less and direct callers to appropriate departments
•    Greet customers in a courteous, friendly, and professional manner
•    Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
•    Provide assistance to all co-workers when needed


Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.


Skills, Knowledge, and Ability Requirements

To be considered for the Customer Service Representative position, the following conditions must be met:
•    A minimum of 1 year previous customer service experience
•    Strong organizational and listening skills
•    Ability to work overtime when required
•    Ability to work independently and prioritize work with deadlines
•    Ability to work in a fast paced, team environment to meet required deadlines
•    Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
•    Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
•    Ability to read, interpret, and understand drawings and specifications
•    Computer experience and accuracy in numeric typing
•    Previous customer service experience in glass industry preferred



•    Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.  
•    Issued safety equipment



•    This position is largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers.
•    To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
•    There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.


Work Environment

•    Primarily works in an office environment with controlled climate.
•    Ability to perform light hand work at a computer/telephone station in an office environment. 
•    Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).  
•    Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and


•    While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.



The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


The job description does not constitute an employment contract between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.



What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • 401k with company match
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link.


Oldcastle BuildingEnvelope is an E-Verify Employer.




Date Posted:  Jan 12, 2022

Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

Job Segment: Engineer, Machinist, Design Engineer, Data Entry, Engineering, Manufacturing, Administrative