Customer Service Rep - Sumterville, FL

Job ID:  504391

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us.  We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.

Position: Customer Service Representative
Reports to: Customer Service & Logistics Manager

Shift: 8 Hour Shift 

At Ash Grove Cement, people are our first priority. We offer a complete benefits package to include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with company match and profit-sharing
• Paid Time Off, Paid Holidays, Paid Sick Time
• Tuition Reimbursement
• Employee Assistance Program
• Disability Pay
• Life Insurance
• Growth Opportunities and more!

What you'll be contributing:

• Adhere to all safety guidelines according to plant and MSHA regulations. 
• Answer sales phone lines to assist customers in placing cement orders, available after hours.
• Assist in resolving customer and carrier issues overs shipments, billing, invoices etc.
• Assist in rearranging deliveries with haulers to accommodate customer schedule.
• Use phone/e-mail/excel and S4 Hana to dispatch bulk/packaged loads for appropriate plant and carrier.
• Maintain log of daily shipments and produce daily final for carrier.
• Input data and provide reports regarding various accounts, shipments and carriers when requested.
• Check shipments to ensure correct price, freight charges and customer information on a weekly basis.
• Make modifications such as diversions, material returns and additional freight and price deviations.
• Balance daily reconciliation reports for Florida plants with the daily tickets and S4 Hana
• Submit new customer account requests to IT team.
• Assist in month end reports for accounting and audit purposes and assist in documentation pertaining to freight and pricing.
• Maintain status of billing and check accuracy of monthly invoicing. Distribute invoices via mail/email at month end close.
• Assists load out personnel when issues arise.
• Run/monitor credit exposure report.
• Additional duties as assigned by supervisor. 

To succeed in this position, you will need:

• High school education or equivalent.
• Ability to read, write, and understand warning labels, instructions, signs, etc. 
• Proficient in English, written and verbal communication  (Required)
• Demonstrated good customer service skills (Required)
• Ability to use Microsoft Office (required)
• Prior use in S4 Hana (Preferred)
• Ability to multitask in a very fast paced environment (Required)
• 3 years of experience in customer service setting (Required)

• Experience in transportation and/or logistics (Preferred)

• Willingness to learn, training will be provided. 

What to expect in a cement environment:

Work to be performed in a shop environment as well as outdoor exposure throughout the plant. Mild exposure to cement dust, heat, cold, and noise requires compliance with specified safety guidelines and procedures. Exposure to high elevations of up to 250 feet in height. Exposure to all weather conditions. Normal operation of mobile equipment may result in jarring and vibratory exposure.

What’s next for you?

We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow all job instructions of his/her supervisor and to perform other work assignments related to plant operations that are not inconsistent with the current labor contract, past practices, or safety policies.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.